Legal Last updated 21 August 2026

Sub-processors & DPA

Who we share data with to run the service, and how to get a signed Data Processing Agreement for your organization.

DPA available on request · For enterprise customersNo sub-processor sells data · Contractually bound

Introduction

A sub-processor is a third party we use to help deliver the Dedups service, that may process personal data on our behalf. This page lists our current sub-processors, alongside our Privacy Policy, so you always know who touches your data and why.

We only work with sub-processors under a contract that requires them to protect your data at least as strictly as we do, and we never let a sub-processor use your data for their own purposes.

Our Sub-processors

Sub-processorPurposeLocation
Amazon Web Services (AWS)Hosting, compute, storage, and database infrastructureIndia (default) or your chosen region for enterprise custom deployments
OpenAIAI-assisted features - remediation suggestions and AI Scrum Master ticket repliesUnited States
Payment processorBilling and subscription payment processingVaries by processor
Transactional email providerSending account, security, and notification emailsVaries by provider

If you connect your own AWS, Microsoft, Slack, Jira, or similar accounts to Dedups, those are your integrations, not our sub-processors - you control that connection and can disconnect it at any time from your account settings.

Safeguards We Require

Every sub-processor on this list is required to:

  • Process data only to provide the specific service we've engaged them for
  • Apply security controls (encryption in transit and at rest, access controls) consistent with our own
  • Never sell or use your data for their own advertising or model training beyond what their own terms disclose (see our AI Processing note for OpenAI specifically)
  • Notify us of a security incident so we can meet our own breach notification obligations

Requesting a DPA

If your organization needs a signed Data Processing Agreement (DPA) as part of your vendor security review, email legal@dedups.ai with your company name and we will send you our standard DPA for signature.

Our DPA covers the same commitments as this page - the roles of data fiduciary/controller and data processor, the sub-processors above, security measures, breach notification timelines, and data return or deletion at the end of your subscription.

Changes to This List

We may add or replace a sub-processor as our service evolves. For material changes - a new sub-processor with access to personal data - we will update this page and, for enterprise customers with a signed DPA, notify you by email in advance where our agreement requires it.

Contact Us

Questions about a sub-processor, or need a DPA? Reach out.